We are proud to offer 96% next day coverage of mainland UK, for exclusion zones please refer to the bottom of this page. We aim to increase delivery success rate by allowing for safe-locations to be set, and by introducing ‘doorstep’ as a safe-location.
Earth & Wheat ‘safe-location’ policy:
We will leave your box on the doorstep if it is not in full view of the public. This includes, but not
limited to; under a bench, arch, houses that are set back from the street, outside a flat door inside,
garden, back yard, around the side.
We will leave your box on the doorstep if it is in full view of the public. This includes but is not
limited to; houses that are directly on a public footpath.
We will leave your box, wherever possible, undercover. If the weather permits, we will leave your
box according to doorstep guidelines of the courier.
You may choose to track or divert your box to a safe place or neighbour by following the parcel information sent to you after you place your order. Earth & Wheat’s notification system, keeping you informed:
We will keep you informed at each stage of delivery:
…when the courier has been informed of your incoming parcel
…when the courier has received your parcel
…when we have an ETA, we will provide a 2 hour time slot
…when your parcel has been successfully delivered
When your parcel has been delivered you will receive a safe place photo, geo pin or a neighbour’s address.
If the parcel is undelivered then a photo will be taken to show a failed delivery attempt. To ensure a successful delivery please make sure you set a safe place location through the tracking information sent to you, or through the MyHermes application using your delivery information.
When will my box be delivered? Your box will be charged when you join us - your box will be packed and shipped on the next working day after charge day. Your box will be shipped with a next day service. You will be sent a 2 hour ETA time slot on the day of delivery. We ship Monday-Friday, so deliveries are Tuesday-Saturday. It is possible to change your renewal/charge date in your customer management portal or by emailing us your preference on email@example.com
What if I am not home for my delivery? Do not worry! We have a leave safe policy. This means that you do not need to be in to receive your box, we will leave it in a safe location for you. In order for this to work, you should please specify your safe location via the tracking information sent to you on dispatch or through the MyHermes application using your delivery information.
Where is my box? You should receive tracking information for your box. If your delivery window has been surpassed, please contact our customer services team so that we can find out what has happened. You can do this by emailing firstname.lastname@example.org or by using the dedicated voice-chat page, a link for which can be found on your information paper insert within your box.
I am not happy with my box, can I return it? Unfortunately, we are not able to accept returns because your box contains fresh and perishable goods. The consumer rights differ slightly from the regular 14-day period you are typically entitled to return goods within. It is important that we speak with you if something is wrong with your box in order that we can learn and improve our product and services. In order that we can investigate properly, please take a photo of your issue and send it to us directly via email, email@example.com, and be sure to quote your order number.
My box arrived damaged We apologise for this. In order that we can help you please take a photo of your box and send it directly to us via email, firstname.lastname@example.org, and please be sure to quote your order number.
Bank Holidays There may be some changes to your delivery day over bank holiday periods. Please make sure you check your emails and the website for any updates.
Exclusion Zones We only deliver to England, Wales, Isle of Wight and Scotland (excluding Highlands and Islands and Isle of Man). We do not deliver to the following postcodes within mainland UK… Highlands and Islands, which are areas with postcode prefixes: ZE; HS; KW; IV; AB36-38 inclusive; AB54-56 inclusive; FK17-21 inclusive; PA20-80 inclusive; PH15-PH50; KA27 & KA28; and the Isles of Scilly that have the prefixes TR21-25..