We are proud to offer 100% next-day coverage of mainland UK via our courier partner DPD, for exclusion zones please refer to the bottom of this page. To learn more about our delivery, please visit here.
We recommend that you download the DPD app and register. This will provide you with easy access to your box and any changes you would like to make.
If your address if difficult to locate, you can use ‘What 3 words’ which will provide the driver with an accurate GPS location of your delivery address. For more information, please use this link https://what3words.com/business/logistics/dpd-how-to
We aim to increase the delivery success rate by allowing for safe locations to be set on the property or with a neighbour as well as a pickup location.
If you are not going to be in, you may choose to divert your box to a safe place, neighbour, or a local pick-up location by following the parcel information sent to you after you place your order.
Earth & Wheat’s notification system, keeping you informed:
We will keep you informed at each stage of delivery:
…when the courier has been informed of your incoming parcel.
…when the courier has received your parcel.
…when we have an ETA, we will provide a time slot.
…when your parcel has been successfully delivered.
When your parcel has been delivered you will receive a safe place photo, geo pin, or a neighbour's address.
If the parcel is undelivered then a photo will be taken to show a failed delivery attempt and a calling card stating, ‘We missed you’. To ensure a successful delivery please make sure you set a safe location, select a neighbour, or pick up location through the tracking information sent to you, or through the DPD app/website using your delivery information.
For more information on delivery, please follow the DPD help link below.